Terms & Conditions

Salon Appointments

Sophie’s Beauty Cabin runs on an appointment based system and these go on a first come first serve basis. We do not hold back any appointments for last minute calls, so always advise you book in advance to avoid disappointment. Remember that during the summer months and at Christmas time we do get extremely busy and appointments can go 3-4 weeks in advance (sometimes longer for late nights and weekends).

Appointments can be made by texting 07590324604, emailing [email protected], through our website, via our online booking system and through our Facebook & Instagram pages:

Please remember that by booking through email, appointments times given to you may have already been taken by the time you reply, so booking online yourself is much more advisable.

If we cannot fit you in at a suitable time, we will add you to our waiting list and make every effort to book you in in the event of another person cancelling or postponing.

Upon your first visit to Sophie’s Beauty Cabin you will be asked to fill in a consultation card including details of medical history, and sign the indemnity statement declaring the answers are true and correct, this will be sent out to you via email at time of booking your appointment. This is for your own wellbeing, and is essential for any treatments to be carried out. Refusal to fill out and sign a consultation card will result in refusal of treatment.

Certain treatments may require a second, more specific consultation card to be filled out and signed. This will be kept with your records.

Certain medical conditions may require further advice and written consent from your GP before some treatments can go ahead. This is for your own wellbeing and while we understand it can be frustrating, please understand that we are looking out for your health and your best interests. Your therapist will offer an alternative treatment where possible, until written consent has been gained.

Under 16s are not permitted in the salon due to health and safety requirements and insurance. You must be 18 and over to have the following treatments: Electrolysis, Advanced Electrolysis, Massage, Tinting and Bikini Waxing.

Notice/Cancellations

Please allow as much notice as possible when cancelling or rescheduling your appointment.

Cancellations within 24 hours will incur a 50% charge.

No-show appointments will incur a 100% charge of the treatment cost.

Failure to pay charges will forfeit any further bookings being made.

Please note if you arrive late, up to 10 minutes, this may result in a shorter treatment, however you will still be charged the full amount. If you are more than 10 minutes late I will not be able to complete your treatment and in this case my no show policy does apply.

Gift Cards

Gift cards are valid for six months from date of purchase and can be used against any treatments or products. Gift cards cannot be refunded, but any treatments can be swapped with notice to other treatments or products if required. Just let us know what you would prefer, and we can settle the difference at your appointment if needed.

Patch Tests

Certain treatments will require a patch test to be carried out at least 48 hours prior to the appointment. This is for your own wellbeing and is essential, even if you have had that particular treatment at another salon. We will not carry out any treatments requiring a patch test if the patch test has not been done, and will not accept a signed declaration from yourself as a substitute. Certain treatments may be able to go ahead without that particular part of the treatment.

We try our best to remind all clients of their patch test towards the 48 hours timeframe, but please remember that we are very busy and cannot always keep an eye on timings. All clients will be informed at the time of booking if they need to come for a prior patch test, and are therefore responsible for remembering to come in for one. If we notice you have not had the necessary patch test needed for your treatment to take place, despite us making you aware, and have been unable to contact you, your appointment may be released to another client to avoid a wasted appointment. We will do everything we can to contact you before doing this, so please be sure to answer any voicemails or emails we may have left for you as soon as possible.

Refund and Re-do Policy

Please note that we do not offer refunds on our services. If you are unhappy in any way, please let us know as soon as possible - preferably before paying for your service and leaving the salon - and we will work with you to rectify the situation. We operate a re-do policy, which means we may offer to re-do your service for you within a set time scale free of charge if we feel it appropriate. As we have high costs to cover, including product, wages, time and utilities, this is our policy instead of offering a refund. You may be invited back into the salon so we can assess the problem and work with you.

Please note that photos may not be accepted due to the difficulty of verifying when they were taken. In the event of us accepting a photo, the original photo information must be present, i.e. the date and time stamp.

Thank you for your cooperation.
If you have any questions regarding this, please do get in touch.